SMS Terms & Privacy Policy
The terms for text messages from Alliance Heating & Cooling, and how we handle your mobile information.
Effective date: October 26, 2026
About our text messages
Alliance Heating and Cooling sends text messages to customers and people who request service from us. Our messages are service- and appointment-related and may include:
- Replies to your service, estimate or quote request
- Appointment scheduling, confirmations, reminders and technician arrival or status updates
- Estimates, quotes, invoices and payment reminders for work you requested
- Follow-up and customer-care messages about your service
- Only if you separately opt in to them: occasional promotional messages
Our texts are messages from Alliance Heating and Cooling and may come from more than one of our business phone numbers. Our main number for texting is (859) 551-0056.
How you opt in
You agree to receive text messages from us when you give us your mobile number and opt in, for example by:
- Completing a form on our website and choosing to receive text messages
- Completing our SMS opt-in form, when it is available
Consent to receive text messages is not a condition of any purchase or service. You can still call us at (859) 551-0056 or request service by email.
Message frequency and cost
- Message frequency varies, depending on your requests and appointments.
- Message and data rates may apply, according to your mobile plan. Alliance does not charge for text messages.
How to opt out (STOP)
You can cancel text messages at any time. Reply STOP to any message from us. You can also reply END, CANCEL, UNSUBSCRIBE, QUIT or STOPALL. You will receive one final message confirming that you are unsubscribed, and then no more texts unless you opt in again.
To start receiving messages again, reply START or UNSTOP, or opt in again using one of the methods above.
How to get help (HELP)
Reply HELP to any message for help, or call us at (859) 551-0056 (Mon–Fri 7am–5pm, Sat 7am–3pm, closed Sunday). Email: [email protected]
Carriers and delivery
Supported carriers include major U.S. wireless carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and coverage.
Please don't rely on text messages for an emergency. For an emergency, call (859) 551-0056. Emergency calls are handled by our on-call team.
Eligibility
You must be at least 18 years old, and the account holder or an authorized user of the mobile number you give us. If you change or give up that number, please opt out first or let us know.
SMS privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use your mobile number and message history only to send the messages described above and to provide our services. Our text messages are sent through our messaging platform, HighLevel (LeadConnector), and its carrier partners, which process messages only to deliver them.
For how we handle other personal information, see our Privacy Policy.
Changes to these SMS terms
We may update these SMS terms from time to time. Effective date: October 26, 2026
Contact us
Questions about our text messages:
- Phone: (859) 551-0056 (Mon–Fri 7am–5pm, Sat 7am–3pm, closed Sunday)
- Mail: Alliance Heating & Cooling, Attn: Privacy, 5900 Centennial Cir, Suite 270, Florence, KY 41042
- Email: [email protected]